Terms & Conditions

We want your experience with Tailored Tours to be smooth, enjoyable and stress-free. Please take a moment to read the information below before booking.

1. Your Booking

When you book with Tailored Tours Ltd, you are confirming that you accept these Terms & Conditions on behalf of everyone in your group.

2. Payment

Full payment is required at the time of booking to secure your tour. We accept payment via our payment portal Square.

3. Our Service

All tours are operated by Tailored Tours Ltd and are delivered as described at the time of booking. Your tour is private, flexible and tailored to your group wherever possible.

4. Tickets & Proof of Booking

Please keep a digital or printed copy of your booking confirmation and have it available for your driver-guide at the start of the tour. Tours depart from a pre-arranged pickup location agreed in advance.

5. Pickup Times & Timed Entrances

Please be ready at your agreed pickup location at least 10 minutes before departure.
Some attractions require pre-booked timed entry tickets. If an entry slot is missed due to late pickup caused by the customer, entrance fees cannot be refunded.

6. Cancellations & Refunds

We understand plans can change and aim to keep our policy as fair and flexible as possible.

• Free cancellation up to 24 hours before your tour
• Refunds are issued less a 10% deposit, which covers non-recoverable transaction and administration fees
• Cancellations made within 24 hours of the tour start time are non-refundable

Please note: Entrance fees, attraction tickets and driver/guides accomodation (for multi-day tours) are non-refundable once booked, in line with the attraction’s own policies.

Some tour dates may be amended with advance notice, subject to availability.

7. Smoking

For everyone’s comfort, smoking and vaping are not permitted inside our vehicles. Comfort stops can be arranged during the tour if needed.

8. Children & Safety

Children under 18 must be accompanied by an adult.
The minimum age for travel is 3 years, unless agreed in advance. Please let us know if a child seat is required — all vehicles are fitted with ISOFIX connectors.

9. Driving Hours & Return Times

Our driver-guides operate under legal driving regulations set by Transport for London. While itineraries are flexible, a return time will be agreed before departure to ensure a safe and compliant journey.

10. Tour Routes & Itinerary Changes

Occasionally, route changes may be required due to traffic, weather or other unforeseen circumstances. We will always aim to visit all agreed locations and provide the best possible experience.

11. Personal Belongings

Please keep an eye on personal belongings at all times. Tailored Tours cannot be held responsible for loss or damage unless caused by our negligence, in which case liability is limited to the tour price paid.

12. Travel Insurance

We recommend taking out appropriate travel insurance to cover cancellations, delays or personal belongings.

13. Force Majeure

In rare cases where a tour must be cancelled due to circumstances beyond our control, all tour payments will be refunded. No additional compensation will be payable.

14. Behaviour

We ask all guests to behave respectfully. Tailored Tours reserves the right to end a tour without refund if behaviour is unsafe or unreasonable.

15. Complaints & Feedback

If you have any concerns during or after your tour, please speak to us — we’re always happy to help.
You can also email us at enquiries@mytailoredtours.com with your booking reference and contact details.